Refund Policy

Once your return has been received and inspected by our team, we'll notify you via email regarding the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

If you haven't received your refund, please check your bank account first. Then contact your credit card provider, as processing times may vary. If you've completed these steps and still haven't received your refund, please contact us at support@toxicluxa.com.

Items purchased during promotional events or marked as Final Sale are not eligible for refunds unless they arrive damaged or defective.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at feedback@packwise.com.

If your purchase was marked as a gift and shipped directly to you, approved returns may be issued as store credit. Otherwise, refunds will be processed to the original purchaser's payment method.

Customers are responsible for return shipping costs unless the item received is defective, damaged or incorrect. Original shipping charges are non-refundable. We recommend using a tracked shipping service, as ToxicLuxa cannot be responsible for returned packages lost during transit.